Acknowledgment Form:

After completing an online purchase, you will receive a confirmation email and an Acknowledgment Form. To proceed, you must reply with the correct statements acknowledging your purchase. Failure to do so will result in order cancellation and a refund.

Shipping Policies:

At Giftedtress LLC, we strive to ensure timely delivery for all orders. Please review our processing and shipping timelines:

  • Ready-to-Ship Wigs: Ships within 1-4 business days.
  • Custom Wigs: Processing time is 2-3 weeks, excluding shipping. You will receive a notification when the wig has shipped.
  • Bundles: Processing time is 4-8 business days before shipping.

Shipping times may vary based on your location and chosen method. Giftedtress LLC is not responsible for delays caused by couriers. Tracking information will be provided once your order ships. Ensure your shipping address is accurate; Giftedtress LLC is not liable for items sent to incorrect addresses due to customer error.

Carrier Information:

We use USPS and UPS for shipping:

For any shipping issues, please contact the relevant carrier directly.

  • Giftedtress LLC Customer Service: 323-506-8692
  • Please note: Due to high message volumes, responses may take up to 24 hours.

Lost Shipments:

Giftedtress LLC is not responsible for lost shipments once they leave our facility. We trust UPS and USPS for safe delivery, but if your package is lost:

  • We will assist with filing a claim with UPS or USPS to locate or obtain compensation for the package.
  • Refunds for lost packages will be processed by the shipping company after the claim is filed.

By purchasing, you agree to these terms and acknowledge that responsibility for your order transfers to the carrier upon dispatch.

Return & Exchange Policy:

Due to the nature of our products, all sales are final. We do not accept returns or offer refunds unless:

  • Your order is incorrect or defective. Contact us within 24 hours of receiving your order. If deemed faulty upon inspection, we will offer an exchange or store credit.

Important:

Wigs that have been worn, altered, or customized cannot be returned or exchanged. Items showing signs of use will not be eligible for a refund or exchange.

Cancellation Policy:

Orders can be canceled within 24 hours of purchase for a full refund. Cancellations are no longer possible after 24 hours as processing begins.

Agreement to Terms:

By purchasing from Giftedtress LLC, you agree to all policies outlined, including shipping, return, exchange, and cancellation. Please read and understand these terms before placing your order.